RETURNS & EXCHANGES

HOW CAN WE HELP?

Have a question about a product, having trouble ordering or just can't find what you're looking for?

~ Reach out to us via our Contact Form.

~ OR, Call us at 215-257-7916 (9am - 5pm EST).

INTERNATIONAL ORDERS

We are sorry, but international ordering is not available at this time. Perfect Hatch only ships to customers within the United States.


TAXES

6% PA State Sales Tax will be charged on taxable items for all customers who reside within the state of Pennsylvania.


HOW DO I TRACK MY ORDER?

When your order ships, you will receive an email that includes a link to your tracking information. Additionally, you can LOGIN TO YOUR ACCOUNT 24/7 to review your order history, order status and tracking information.


RETURNS

We stand by everything we sell, so if for any reason you are unsatisfied with your order our "no questions asked" return policy has you covered! So...you need to make a return, here's what you'll need to do:

  1. Login to your Account and navigate to your Order History.
  2. Click on ORDER HISTORY & DETAILS then click "Details" next to the order that includes the item(s) you would like to return.
  3. Activate the checkbox next to the item(s) in the order that you would like to return and provide an explanation for the return. When complete, click "Request Return."
  4. We will respond to your return request within 2 business days, and contact you with details on returning your item(s) and/or receiving a refund or replacement.
  • All items MUST be returned in the condition they were originally received (in original packaging).
  • Please make sure to include a copy of your packing slip or invoice with your shipment.
  • Please allow 2-6 business days after we receive your item(s) for your return to be processed.

Once your return is complete, you will receive notification that replacement items have been shipped or a refund has been issued.